All legacy clients are now eligible to be migrated to BMP at no charge.

This option is available to everyone within the UG/DG tool, making it easier to standardize platforms and reduce legacy system friction.

Clients can now access SEO Listings directly within the Business Management Platform, making visibility and directory management easier to find and understand. 

•  Can access scheduled appts for the previous week in upcoming appts dashboard
• Client status restrictions with go live and rescheduling

We’ve enhanced error handling within Quick Links to provide clearer feedback when something doesn’t load or process correctly.

We’ve launched a new Account Overview section in Client Hub. This provides a clearer snapshot of client status, agreement terms, and lifecycle activity in one centralized view.

A new Content Gen tab has been added to Client Hub. This centralizes content generation activity and makes it easier for teams to locate and manage content requests tied to a client account.

 Client Hub now includes additional cancellation lifecycle visibility:

- Cancel Submitted

- Cancel Revoked

- Cancel Saved

- Cancel Date Adjusted

Client Search is now live in Client Hub, making it faster and easier to locate client accounts without navigating through multiple views. This improvement supports quicker resolution and better in-the-moment client conversations.

We’ve made several improvements to the GCC form to capture clearer, more actionable information upfront:

Expanded GBP Status Options

New selections for “Suspended with access” and “Suspended without access” now feed directly into the corresponding GBP Standing ticket statuses. This provides better visibility into the exact state of a client’s Google Business Profile.

Additional GBP Notes Field

A new “Additional GBP Notes” section allows teams to capture context that isn’t covered by standard form questions, helping reduce back-and-forth and ensuring smoother handoffs.

CCSs now automatically receive a 3-day touch call ticket at the time of GCC. This helps ensure proactive outreach during the non-live phase and supports tighter follow-up on outstanding items before launch.

We’ve introduced a new “Tech – Task Myself” ticket using Freshdesk’s native ticket creation. This allows agents to quickly submit a task while on the phone with a client, triggering immediate client communication. The result is faster follow-up and a smoother experience during live interactions.

Geo Page Content Improvements: 

Geo page content notes now include the GPID and a written-out CSV link, making it easier for SMEs to access the exact information they need.

Plain Text Logic for No-Collection Nova Sites: 

When a Nova site has no collections, content now generates in plain text instead of CSV. This includes a new button on the TSI Support Form and corresponding Workato logic, ensuring SMEs receive content in the most usable format.

GCC Content Logic for Page Migrations: 

When pages are being migrated, GCC content now generates in plain text, since migrated content cannot be added to collections. This ensures SMEs receive content that can be applied immediately without rework.

We’ve completely revamped the workflow for when a client responds to a closed ticket. The new logic intelligently reassigns the ticket if the original agent is unavailable, routing it to the next available agent. This is especially helpful for CSLs and helps prevent stalled responses or missed follow-ups.

Our Nova websites are automatically rolling out llms.txt on all published sites. That means your site is now even better prepared for AI search, and you don’t need to lift a finger.

•  This new tool allows us to migrate Luna platform websites onto our updated Nova platform
• This tool scrapes the media, content, SEO title tags, and meta descriptions from the client's Luna URL and adds them to a newly created Nova URL for design efficiency

Rebuilt our homepage, geo page, service page, and keyword research prompts to move away from rigid, template-driven SEO and toward a 2026+ search strategy designed for AI Overviews, voice search, and Search Everywhere Optimization.

Keyword selection now happens after homepage, about, service and geo pages are complete. Instead of forcing keywords into content, the system evaluates the finished site to identify the highest-value service terms the business should track.

Call Trace is now officially available as an upgrade offering. This gives teams the ability to add advanced call tracking and visibility to existing client accounts.

In addition, Call Trace logic has now been applied to both reactivation and cancellation workflows, ensuring billing, routing, and service adjustments are handled automatically when account status changes.

Call Trace ensures businesses never miss an inbound call opportunity by providing our clients a business number with a local area code to use across their TSI services.

Call Trace captures, routes and logs calls directly inside the BMP, turning missed calls into visible leads and actionable follow-up.

We now offer 3-month and 6-month agreement options during registration.

Supporting updates include:

- Agreement logic integrated into the cancellation tool

- Updates to Finance logs to properly track agreement length and changes

- A new monthly cancellation log to provide additional visibility for the Finance team

Additionally, the default agreement length in registration has been updated to 6 months, aligning with current business standards.

A new Luna → Xandr pixel swap tool has been launched for the Targeting Team.

We've upgraded our after-hours AI agent to work smarter for both our clients and our teams. Now, when clients reach out outside business hours, the agent automatically assigns their inquiry to the right department and chili assignee if available.